Points of Contact and Opening Hours
Opening Hours of the Center for IT Services
The Center for IT Services is open
|Monday to Friday:||7:30 a.m. to 6:30 p.m.|
Helpdesk and Hotline of the Center for IT Services for Employees and Students
For those users of IT Services who prefer to contact our staff in person our Helpdesk is the main point of contact. They can take care of all your IT-related problems and for that reason have their own webpage.
The Hotline of the Center for IT Services is the main hub for all questions and problems that reach us via mail, phone or fax. If possible, these are handled immediately, otherwise a case ID is issued and referred to the appropriate employee who will contact you for further information or once the problem is solved.
|Monday to Thursday:||9 a.m. to 4.30 p.m.|
|Friday:||9 a.m. to 1 p.m.|
|Phone:||0931 / 31 - 85050|
|Fax:||0931 / 31 - 850500|
Retail of IT-Handbooks
At out helpdesk you can also obtain documentation about a variety of IT-related topics that is published by the Regionales Rechenzentrum für Niedersachsen (RRZN) in Hannover (see List). The university Chipcard can be used for payment.
Technical Support for Computer Pools
When noticing malfunctions or other problems (including empty printer paper trays) in the computer pools of the Center for IT Services please call 0931 / 31-85081.