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    Information Technology Centre


    Since Tuesday, 9 March 2021, the new password rules are valid for all JMU accounts.

    You can no longer log in since then?

    Then you must set a new password via our User Portal!
    With the new password, logging in to services such as Mail, WueCampus, VPN etc. will then work again. 

    This applies to all JMU accounts of staff, lecturers, students, guest students, guests, staff of cooperating institutions (UKW, teaching hospitals) and function accounts.

    Change Password

    You can easily change the password using the "Change password" function in the User Portal  .

    Attention: if you use a Windows PC from the university - not a private PC - in homeoffice, please note the special instructions on the Passwort ändern im Homeoffice.

    Change password function account

    You can also change passwords for function accounts in our User Portal. Log in with the function account.

    Alternatively, the administrator of the function account can set a new password. To do this, he must log in to User Portal with his personal JMU account and set a new password via My function accounts - View.

    Password forgotten?

    You can easily set a new password online via Password Reset, provided you have already stored an alternative mail address for Password Reset in the User Portal - Available Applications. For more information, see New Password.

    Password Reset

    If you are unable to use Password Reset, please contact IT-Support.

    You can set a new password online via Password Reset.

    Password Reset

    For students, guest students and applicants a PIN will be sent to the private mail address for verification. For employees of cooperating institutions, a similar e-mail is sent to the official e-mail address. Further information under New Password.

    The administrator of the function account has special rights here.

    He can set a new password for the function account at any time without knowing the current one. To do this, he must log in to our User-Portal with his personal JMU account and set a new password via My function accounts - View.

    Further safety information

    • Only use secure passwords, preferably random passwords.
    • Make sure you change your password egularly at not too long intervals.
    • Do not pass on your password to others! After all, you have signed that you will not pass on your user ID and password to third parties.
    • Do not use the possibility of some software to save passwords. You buy the convenience at the price of having your password stored in plain text on your hard disk or even with your provider.
    • You should also refrain from writing down passwords on pieces of paper. Notes can quickly disappear and it is advisable to file them away in your personal documents, where no one but you can see them.
    • The storage and generation of passwords can be done, for example, with KeePass Password Save, a free password management software.

    With some providers whose services you use for university purposes, you must register with your official or student email address and a password at the manufacturer's portal.

    The provider uses the email address to check whether you belong to the university and thus to the authorised group of persons.

    In these cases, never use the same password as for your JMU account. This will protect your JMU access data if the provider falls victim to a hacker attack and your access data is stolen.

    Use the JMU account and password exclusively for internal services.