FAQ

it-support@uni-wuerzburg.de

Tel. 0931/31-85050

also via WhatsApp

Opening hours support / telephone hours / WhatsApp

Mon - Thu 9:00 - 16:30
Fri 9:00 - 13:00

Your point of contact for questions about IT services at JMU.

The central point of contact in the data centre is the

IT support of the data centre

You need a JMU account (JMU=Julius-Maximilians-Universität) to use the university's IT services and IT infrastructure:

• WueStudy: Campus management system (students)
• WueCampus: Lecture-related materials (students)
• WLAN: connect to the university network with your notebook (students, employees)
• VPN: from home to the university network (students, employees)
• PC pools: Workstations distributed across the university (students)
• Employee workstations: Windows / Office activation, software centre (employees)
• E-mail address: Setting up a university e-mail address
• Outlook / Exchange: e-mail and GroupWare solution (students, employees)
• IT courses / training in the computer centre (students, employees)
• StudiSoft / download portal: free / discounted software - home use (students, employees)
• University WebShop: official procurement of software, hardware, office supplies (employees)
• Telephony/VoIP: access to the telephone system (employees)

Students
Your JMU account is valid as long as you are enrolled at the University of Würzburg. After exmatriculation, you can still use your JMU account for a maximum of 2 weeks. After that, all services will be blocked except for WueStudy.

Guest students
Your JMU account is always valid for one semester and must be renewed for each semester.

Employees with an employment contract with the University
Your JMU account is valid forthe duration of your employment. In addition, the JMU account remains valid during the transition period until 6 weeks after the end of employment. It can also be extended. You will automatically receive the necessary information by e-mail.

Employees and guests
Your JMU account is valid for one year. It can also be extended. You will receive the necessary information automatically by e-mail.

You can find more information about the JMU account under How to become a user.

Students automatically receive their JMU account online after enrolment.

Employees of the university also automatically receive their JMU account at the beginning of their employment.

Employees, guests and guest students can apply for a JMU account using the form.

Further information on the JMU account can be found under How to become a user.

Students, guest students
Setting up a JMU account is free of charge and takes place upon enrolment. Paid services such as paid software via StudiSoft, which are used via the JMU account, must be paid for.

Employees, guests
Setting up a JMU account is free of charge. However, if chargeable services such as telephony, poster printing, procurement of hardware and software are used with the JMU account, the costs must be borne by the client.

The student account is often sufficient for the job. Therefore, the employee JMU account is not created automatically.

However, if it is required for business purposes, e.g. for telephony or e-mail addresses for employees, the institution to which the assistant is organisationally assigned can submit a user application for employees and guests.

You can find the user application for employees and guests and all other forms of the computer centre under Applications and forms

You can apply for a functional account including an e-mail address using the Application for functional account form under Applications and forms.

No, unfortunately this is not possible.

However, you can use the WLAN in Würzburg via DFNRoaming / eduroam with your home user name. A JMU account in Würzburg is not necessary.

VPN access to the University Library's online services is not possible for students from other universities.

You can change your password via the user portal.

You can find more information about the password under Change password.

You can find out how to get your password back on our password information page.

Unfortunately, we cannot give you the access data over the phone.

If you are the administrator of a functional account, you can reset the password via the user portal. To do this, log in with your personal JMU account.

For more information on setting a password, see Set password for function accounts by administrator.

Yes, you can find the password guidelines under Password rules.

This may be due to the settings of your router.

After an update of the Telekom router (increasingly in January 2018), in some cases the university's outgoing mail server must be entered as the "Secure e-mail server".

For Telekom Speedport:

• go to the website speedport.ip
• Internet
• List of secure e-mail servers
• enter mailmaster.uni-wuerzburg.de

The e-mail address is automatically assigned together with the JMU account.

Students receive an e-mail address vornamen.nachname@stud-mail.uni-wuerzburg.de.

Employees receive an e-mail address vorname.nachname@uni-wuerzburg.de.

Exceptions are made for identical names or very long names.

Further information on e-mail addresses can be found under Guidelines on e-mail addresses

You can apply for a functional e-mail address using the Application for functional account form under Applications and forms.

An e-mail may be a maximum of 30 MB in size so that it is accepted by the data centre's mail servers when sending and receiving.

However, the net size of an e-mail to be sent, including file attachments, is much smaller. The guideline value is approx. 20 MB.

Reason: when calculating the size, additional information such as mail headers are also counted. In addition, the size of an e-mail increases by up to 30% as the file attachments have to be encoded before sending.
 

Students: the mailbox has a capacity of 1 GB. It cannot be increased.

Employees and guests: your mailbox has a capacity of 5 GB. However, it can be increased:

• You can increase the storage space via the user portal (Requests - Available requests - Exchange: Change storage space or IMAP quota) or by requesting more storage space for your mailbox under Requests and forms.

You can find more information under E-Mail.

Incoming mail server: imap.mail.uni-wuerzburg.de, port 993, SSL/TLS
Outgoing mail server: mailmaster.uni-wuerzburg.de, port 465, SSL/TLS

Please note: Outlook 365 is the recommended e-mail programme for Windows and macOS. This automatically configures itself with the Exchange server via autodiscovery using your email address. It should not be configured via IMAP. To use Exchange/Outlook with IMAP (e.g. for Thunderbird under Linux), IMAP access must first be activated via the user portal (Applications-> Exchange Mailbox).

Further information on the server settings for the configuration of e-mail programmes such as Outlook, Thunderbird or Mac Mails can be found under E-mail programme - Server settings.

Check whether the outgoing mail server is entered in your router, e.g. Telekom Speedport: go to the website speedport.ip - Internet - List of secure e-mail servers - enter mailmaster.uni-wuerzburg.de.

Search in WueAddress - the university's electronic mail and telephone directory: https://wueaddress.uni-wuerzburg.de.

Please note that the e-mail addresses of students are only displayed within the university network!

Microsoft has a recipient limit (applies to the total number for To, Cc and Bcc) for sending a mail: 500.

So if you want to send mails to more than 500 recipients at the same time, please use the mail merge function with the help of Word. You can find instructions HERE

In this way, all mails are sent sequentially to all recipients and the recipient limit can thus be bypassed.

The time period for the cache mode must be adjusted in Outlook:

• Ribbon File > Account settings > Account settings...
• In the E-mail tab, double-click on your own mail account
• Adjust slider rule (on the far right for the entire mailbox content)
• Confirm with Next and process completed
• Exit and restart Outlook

If you receive the following error message when sharing the calendar:

"Sharing 'Calendar' is not available for the following entries due to your network's authorisation settings:" > click No when you see this message.

Solution:

• You must use the contact from the global address list.
• To do this, please release the calendar again.
• Then click on the "To..." button in the mail.
• A new window will open:
• Select "Global address list - ..." as the address book and activate search in "All columns".
• Then search for xxxxx > mark the hits and click on the To button at the bottom - OK.

Restore e-mail deleted from the recycle bin (via Outlook on the PC):

Click on "Deleted items" > at the top of the bar under "Start" > "Restore deleted items from server" --> select corresponding e-mail(s) --> make sure that it says " Restore selected e-mails" at the bottom, not "... delete" !!!! --> Confirm with OK.

Restore e-mail deleted from the recycle bin (via Outlook on the web):

Click on "Deleted items" --> click on "Restore deleted items" at the top under "Deleted items" --> an extra window will open (activate pop-ups / add exception or similar if necessary) --> select the corresponding e-mail --> "Restore".

The administrator of the functional account (if this is not known, you can contact IT support) must first grant you full access rights in the user portal

In Outlook:

• Click on File > Add account
• Enter the email address of the functional account here
• Click on Connect
• The following appears Account successfully added.

You must restart Outlook to see the newly added account

Are you asked to enter your access data during the process?

1. Normally it is sufficient to enter your personal password and tick the box next to Save login data checkbox
2. If the user name is not your own but that of the functional account, click on Use another account > Under User name, enter your user name username with @uni-wuerzburg.eu ending ending. For example abc12xy@uni-wuerzburg.eu with your personal password. Tick the box next to Save login data to avoid having to enter the password every time you log in.

Employees are not permitted to forward work-related data to external servers (email addresses). For more information, see Restriction on forwarding.

How to set up forwarding:

• Log in to https://user-portal.rz.uni-wuerzburg.de log in
• click on Available requests
• click on Mail: Permanent forwarding to external e-mail address
• click on Send

How do I change my external email address?

• Log in to WueStudy
• Click on the menu button at the top left (symbol to the left of the house)
• Click on Settings
• Edit my contact details
• Click on the pencil icon next to your email address
• Here you can now change your private email address with Edit

How to set up an out-of-office message:

Here we have step-by-step instructions under Outlook on the web (access via web browser) or Outlook for Windows (Office 365) > Create out-of-office message (out of office)

University employees can request a mailing list on the listserver by e-mail. We distinguish between different types: decentralised, centralised or mandatory. Details on how to apply can be found on the Mailing lists page.

If the administrator authorises the cancellation, you can unsubscribe yourself:

• visit the web interface of the page >https://lists.uni-wuerzburg.de/mailman/listinfo/ - replace .
• Unsubscribing / changing a mail address

Please note: the subscription cannot be cancelled for mandatory lists.

Enter the e-mail addresses of other administrators here:

• General options
• The e-mail address of the administrator of the list. Multiple addresses can be entered (one per line). (Details for owner)

Please note that only e-mail addresses of members of the university are permitted.

If the sender is a member of the list, deactivate the moderation flag:

• Member management
• Member list
• Deactivate "moderated"

If the sender is not a member of the list, enter them as authorised to post:

• Subscription rules and address filter...
• Sender filter
• Address list of non-members whose messages are automatically accepted. (Details on accept_these_nonmembers): enter the e-mail address here.

Please note: the sender's e-mail address must match the e-mail address in the list exactly. If the sender has additional alias e-mail addresses, they must also be entered.

You can define the maximum permitted size of a message:

• General options
• Maximum size in kilobytes (KB) of a message text. No size restriction if 0 is specified (details on max_message_size).

If a message exceeds the max. size, it is held back for moderation.

As an administrator, you are not automatically authorised to post.

If you are a member of the list, deactivate the moderation flag:

• Member administration
• Member list
• deactivate "moderated

If you are not a member of the list, enter yourself as authorised to post:

• Subscription rules and address filter...
• Sender filter
• Address list of non-members whose messages are automatically accepted. (Details for accept_these_nonmembers): enter the e-mail address here.

The same applies to the list moderator.

Please note: the sender's e-mail address must match the e-mail address in the list exactly. If the sender has additional alias e-mail addresses, they must also be entered.

You can hide your list so that it is not listed on the overview page :

• Subscription rules and address filters...
• Subscription rules
• Advertise this list when people ask which lists are available on this machine? (Details of advertised) = No

If you want to operate the list as a newsletter, restrict the group of people authorised to post. To do this, set the moderation flag to yes for new members by default:

• Subscription rules and address filter...
• Sender filter

Authorise individual members by removing the moderation flag for them:

• Member administration
• Member list

You can also hide the sender and replace it with the list name:

• General options
• Hide the sender of a message by replacing it with the mailing list address (the 'From:', 'Sender:' and 'Reply-To:' fields are removed) (details on anonymous_list): yes.

You can specify in the configuration whether the file attachment/attachment is detached or not:

• Non-digest options
• Split attachments and emails? (Details on scrub_nondigest)

Yes: the attachments are stored separately on the server and a link to the attachment is inserted in the message itself.

No: the message is sent together with the attachment.

In principle, however - at least for mailing lists with many participants - you should try to store files centrally on the web pages and only link to them from the e-mail.

In a nutshell:

Students, staff and guests of the university with a user account -----> eduroam
Guests with eduroam access via their home institution -----> eduroam
All other guests -----> @BayernWLAN

Details can be found under WLAN.

• Make sure that you use the link https://cat.eduroam.org. The link with .de is missing the organisation "Universität "Würzburg".
• Make sure that you type Würzburg with ü when searching.

This can have various causes, here are some tips that should be checked in this order.

Personal firewall interfering?
Have you installed your own firewall, such as Zone Alarm, in addition to the Windows firewall? If so, please uninstall it; under Windows, the Windows firewall is sufficient.

Proxy set in the browser?
It is also possible that you have entered a WWW proxy from your normal Internet provider in your browser, i.e. that your browser does not send its requests directly to the server, but is routed via this server. However, as you are coming from a foreign network (the university network) from the point of view of your Internet provider after starting the VPN client, you may not have access to the proxy. Deactivate the proxy in your browser. (e.g. Firefox: Settings->Settings->Advanced->Network->Connection settings->Noproxy)

Nameserver/DNS serviceavailable?
You can check whether the DNS service is working correctly for you. Open the Windows command line (Windows 7: Start button -> Search field: type "cmd" + [ENTER]). Enter "nslookup uni-wuerzburg.de" there. The response should show "Address: 132.187.0.13" under "Server:". If not, your DNS access is not set up correctly. Change your network configuration to: "Obtain DNS server address automatically", see http://windows.microsoft.com/de-de/windows/change-tcp-ip-settings

No, currently only Cisco is supported by the University of Würzburg.

Error messages:

• "The VPN Client agent was unable to create the interprocess communication depot"
  Problem: The "Internet Connection Sharing" or "Shared Internet Connection" service is activated.
  Solution: You must switch off the "Internet Connection Sharing" or "Shared Internet Connection" service. You can find instructions on how to do this at: http://windows.microsoft.com/de-DE/windows-vista/Disable-ICS-Internet-Connection-Sharing

For some Android-based devices, the Cisco AnyConnect VPN Client from Cisco can be downloaded as an app from the Android Market: Search at Google Play
Enter the address"vpngw.uni-wuerzburg.de" under "Connect to:"!
It is not technically possible to use the VPN client supplied with Android!

Similarly for iPhone/iPads, obtain the app from the App Store.

You need a VPN connection from outside, e.g. from home (home office), to access services that are only available from within the university network. For example, if you want to log in to the WebShop or need to access special databases of the university library.

As an alternative to VPN, you can use Ezproxy for a number of e-media providers:
https://ezproxy.bibliothek.uni-wuerzburg.de/

Yes.
You can store data centrally on network drives. The personal network drive and the institute drive are available to you.

You can find more information on our Network drives page.

Your J drive is 20 GB by default.

Students
Your J drive cannot be enlarged.

Employees
Memory expansion for the J-drive can be ordered in the WebShop for a fee. Please contact the person responsible for WebShop orders in your department. Alternatively, we recommend using the institute drive.

Functional account
The J-drive cannot be enlarged. Please use the institute drive instead.

The service files.uni-wuerzburg.de has been cancelled for security reasons. Please dial into the university network via vpn instead and mount the drives. The instructions for this can be found directly above under "Access to network drives under macOS, Linux and other Windows PCs"

Via the Microsoft portal, employees receive Office 365 free of charge for work-related purposes on a private computer (Work@Home).

Further information on the Microsoft 365 topic page.

Authorised users can download it directly via the Mircosoft portal: https://go.uniwue.de/o365.

Further information on the Microsoft 365 topic page.

Students can obtain Microsoft Office 365 free of charge directly via the Microsoft portal and use it until exmatriculation.

Further information on the Microsoft 365 topic page.

You must create a user account with the manufacturer CambridgeSoft. To do this, you must enter your official email address at the University of Würzburg (...@stud-mail.uni-wuerzburg.de or ...@uni-wuerzburg.de), otherwise you are not authorised for the campus licence!

Log in to Studisoft/Downloadportal(http://www.studisoft.de) and go to order tracking. At the entry "ChemBioOffice Ultra" click on the link"Forwarding" to go to the manufacturer's website. On the SciStore.com page, log in at the top left ("Login") with the user account you have already created there (you have a @stud-mail.uni-wuerzburg.de or @uni-wuerzburg.de e-mail address). You will land on the"My Account" page. In the right-hand column under the heading "My Services" you will find the item "My Downloads", where your serial numbers are listed.

If "My Downloads" is empty, the software has not yet been downloaded. If you click on"My Site Subscription" in the"Services" menu on the right, you will be taken to a new page. There you have to click on the first item"Download Site Subscription Software" and you will be taken to the download area. The software can then be downloaded there and the key will be sent to you (by e-mail) or you can display it in the"My Downloads" view.

These are not available in Studisoft/Downloadportal itself, as only the manufacturer knows them and only issues them directly to end customers, not to the computer centre as distributor.

This allows you to edit your profile:

• Click on your own name (top right).
• Click on "Edit..." (on the right)

If you do not yet have a profile picture, edit your profile:

• Click on your own name (top right)
• Show profile
• Click on "Edit..." (on the right)
• Click on "Browse" - select the desired image - Open
• Scroll all the way down - and click OK

If you want to replace your profile picture with a new one, delete the old picture and upload a new one:

• To do this, click on your own name (top right)
• Show profile
• Click on "Edit..." (on the right)
• Click on "Browse" - select the new image - Open
• Delete the old image to be deleted by ticking the box in front of the old file name to the right of the two arrow symbols
• Scroll all the way down - and click OK

Information on activation can be found under WueTeams.

This is how you can change your profile :

• Click on your own name (top right) to go to the profile page.
• On your profile page, click on "Edit..." (on the right).
• Select the desired language at: "Country setting" or time zone under "time zone".
• You can also voluntarily enter further details. Please note that other WueTeams users can see these!

Yes, external co-operation partners can be activated for WueTeams.

Please contact the IT supoort.

Please contact IT support by e-mail.

The problem is known to the manufacturer and there is a workaround:

1. In the Finder, copy one or more files that you want to upload to WueTeams (COMMAND-C).
2. Right-click on the upload icon in WueTeams and select "Paste".
3. The files from step 1 are uploaded to WueTeams.

If the participant has entered their e-mail address in the "BCC e-mail address" field in their profile, they will not be informed of new appointments and tasks.

Edit profile:

• Click on your own name (top right).
• Click on "Edit..." (on the right)

For access authorisation to the Typo3 system, please contact the following e-mail address directly: webmaster@rz.uni-wuerzburg.de

This is possible if it is for a university purpose. You will need a signature from the head of the department or institute on the loan form.

Further information: https://go.uniwue.de/rzverleih

To the online reservation system: https://rz.ausleihe.uni-wuerzburg.de/