Windows Hello For Business (WHfB)
For work-related Windows PCs managed by the IT Centre only
Windows Hello for Business (WHfB) enables users to log in to Windows PCs without a traditional password. Instead, they log in using a PIN or biometric features such as a fingerprint or facial recognition. WHfB enables a user-friendly, convenient and secure password-free login to Windows PCs and can also be used as an additional authentication factor for multi-factor authentication (MFA).
Security considerations
We recommend passwordless login because the login credentials are device-specific – that is, they are stored only on the respective device and protected by the Trusted Platform Module (TPM). This enhances security and offers significantly better protection against phishing and password theft than traditional passwords. Even if your PIN were to fall into the wrong hands, it cannot be used to log in to other devices, applications or web services, as it applies exclusively to the device on which it was set up. The same applies to biometric features.
JMU password
Even when logging in with a PIN or biometrics, you must still know your JMU password, as it is required in certain situations, e.g. as a fallback in the event of problems with the PIN or biometrics, to log in to (new) work PCs on which you have not yet set up WHfB, or for web applications that do not support password-free login.
Restrictions
- WHfB is only available on work Windows PCs managed by the IT Centre – not on personal Windows PCs, Macs or Linux systems – and only works for logging in with a personal user account.
- The PC must have the required hardware and an activated TPM 1.2 or 2.0 – which, however, applies to most current work Windows PCs. You can check TPM availability by pressing Windows + R → tpm.msc. The status should show ‘The TPM is ready for use’.
Before setting up WHfB, you must have already set up multi-factor authentication (MFA) using the Authenticator app or a YubiKey, as you will need to authenticate via MFA during the WHfB setup process.
Setting up Windows Hello for Business:
- Right-click on the Windows icon
- [ Settings ] – [ Accounts ] – [ Sign-in options ]
- Select your preferred sign-in method and follow the on-screen instructions
- The PIN is always available as a login method, whilst fingerprint and facial recognition are only available with suitable hardware
- The PIN must be at least 6 characters long (maximum 127)
Please note:
WHfB is device-specific and can only be used on the PC on which it was set up. If you use multiple devices, e.g. a laptop and a desktop PC, WHfB must be set up on each device. Otherwise, please log in using your password.
Once you have successfully set up WHfB on a PC, you can log in to Windows on that PC (and only on that PC) without a password, using your WHfB PIN or biometric credentials.
You can switch between the methods using the [Sign-in options] option.
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For multi-factor authentication (MFA), you can also use your WHfB PIN or biometric features (fingerprint or facial recognition) in the same way as the Authenticator app or the YubiKey.
PIN / Fingerprint / Facial recognition
If you have set up a PIN, you will be prompted to log in using it.
Via [Login options], you can switch between the WHfB methods you have set up to log in using, for example, your fingerprint or facial recognition.
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Switch to the Authenticator app
Via [ Select a different master key ], you can switch to MFA authentication, e.g. via the Authenticator app.
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Error handling:
If the error “We were unable to sign you in” appears, select [ Sign in another way ].
If a QR code is displayed, click [ Cancel ], then select [ Confirm a prompt in my Microsoft Authenticator app ] and log in via the app.
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FAQ – Windows Hello for Business
You can set a new PIN in your login details.
Prerequisite: You must be able to authenticate using the Authenticator app or a YubiKey.
- Right-click on the Windows icon
- [ Settings ] – [ Accounts ] – [ Sign-in options ]
- PIN (Windows Hello)
- [ Forgot PIN ]
You can change your PIN in the sign-in options:
- Right-click on the Windows icon
- [ Settings ] – [ Accounts ] – [ Sign-in options ]
- PIN (Windows Hello)
- [ Change PIN ]
You can remove the PIN from your login details.
- Right-click on the Windows icon
- [ Settings ] – [ Accounts ] – [ Sign-in options ]
- PIN (Windows Hello)
- [ Remove ]
If the [Remove] option is greyed out, select [Change PIN] – [Next] and cancel the process.
The Hello PIN should then be deleted.
You can find further error messages and suggested solutions here: https://aka.ms/PINErrors





