In addition to the communication channels email and telephone, you can also contact IT support via WhatsApp. We are there for you via WhatsApp from
- Mon - Thu from 9 am - 4.30 pm
- Friday from 9 am - 1 pm
WhatsApp message
Service provider
WhatsApp is part of the Meta group of companies (formerly Facebook) and works together with them.
By using WhatsApp, you allow extensive processing of your data in favour of the group of companies.
Contractual basis
Our contractual partner for the telecommunications service is WhatsApp Ireland Limited. In this respect, the company WhatsApp is solely responsible (apart from the content processed by us). Information on the processing of personal data and information from end devices by WhatsApp can be found in WhatsApp's privacy policy. The contract summary and the information on the European Electronic Communications Code are also relevant.
Risks
Irrespective of the freedom to choose your own telecommunications service provider, we would like to draw your attention to the following risks:
Profiling
You contact us via a company account. This discloses your relationship with us to WhatsApp and the Facebook company and thus improves your profile for targeted advertising, among other things.
To our knowledge, this element of your profile can only be unlinked by deleting the profile. However, it is possible that this link could continue to exist with a newly created profile if your contacts differ only insignificantly from the deleted profile or if your movement profile does not change.
Data transfers
The transfer of your data to WhatsApp LLC is based on the Data Privacy Framework. The EU Commission has decided that the existing laws are sufficient to assume an adequate level of data protection in the United States of America for companies with self-certification under the Data Privacy Framework. If you have any doubts about the lawfulness of the data processing with regard to the transmitted data, you can contact the provider with questions and concerns.
Consent
If you are aware of these risks and wish to contact us via the WhatsApp service offered by WhatsApp Ireland Limited with IT support, click on the button below.
Your consent also includes measurements and analyses that we receive from WhatsApp through communication with you.
You can revoke your consent to us at any time for the future by means of a WhatsApp message or a message to us, without affecting the legality of the processing carried out on the basis of the consent until the revocation.
Further information on data processing
We provide this in our privacy policy in the WhatsApp Business section.
